Reference

Terms and conditions for your account

On pestabet, these terms explain how your account is opened, used, paused, and closed, and they tell you what we may ask you to confirm before a change…

DANAOVOGoPayQRIS

Browse Lobby Read FAQ

When these terms apply

pestabet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, browse the lobby, or send a request to our team, these terms apply with the notices shown on the page at that moment. If local law does not allow access where you are, service is available only where local law permits,

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and we may pause service when a rule requires it. For deposits and withdrawals, the name on DANA, OVO, GoPay, or QRIS-linked details must match the account holder, and we can ask for a second check before a withdrawal or profile change. We also keep a
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dated record of the active terms, so if a dispute comes in, we can compare it against the version you accepted and the action you took in each case.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP CHANNELS

How to reach us on terms

If a clause feels unclear, contact us before you send a request or change your details. We answer through live chat and email from 08:00-22:00 WIB, and we use the same queue for access holds, payment-name checks, and account edits. Keep your username, phone number, and the last payment rail ready so our team can trace the right record faster.

Team online

Live chat

Open live chat when you need help reading a term, checking a status hold, or confirming which page version applies to your account. We use the chat trail to match your request with the right record and reply in English.

Email

Send an email if you need a written record for a clause change, a name mismatch, or a request to review account data. Include your username, the payment rail used, and the date so we can trace it.

Account page

Use the account page to update password, phone number, or wallet name before any new action is processed. We may pause the change until the new detail is checked against the old record.

DATA AND ACCESS

How we handle your records

We store only the account records we need to run your access, confirm payment names, and answer disputes.

Account data

We keep your username, contact details, and the payment-name match needed for DANA, OVO, GoPay, or QRIS. That record helps us confirm who sent a request and which terms applied when it started.

Cookies

Cookies remember your session so the page does not reset while you read or move between devices. They also help us keep the accepted version of the terms attached to your browser until you log out.

Security checks

When you change a password, phone number, or wallet name, we may ask for a quick verification step. That check protects your account trail and keeps later requests tied to the same holder.

Retention

We retain account and payment records only for the period needed to run the service, handle disputes, and meet legal duties. After that period, we limit access or remove what no longer needs to stay on file.

Change requests

If you want to correct a name, phone number, or communication preference, send the request from your account page or email. We compare it with the active record before any update goes live.

Contact path

For data questions, use live chat first or email if you need a written trail. Include your username, the date, and the payment rail involved so we can find the correct entry fast.

Questions about these terms

These answers cover the questions people ask before they accept the page, send a payment, or ask for a profile change. We explain who can access the account, what happens when local law does not allow service, how we store data tied to DANA, OVO, GoPay, and QRIS, and where to send a request if something needs correction or a written reply.

If the law in your area changes, our access rules change first. You may lose or regain access only where local law permits, and we will use the active page version to decide what happens next.

We keep the details needed to run the account, confirm the payment-name match, and answer disputes. That usually includes your username, contact route, and the record tied to DANA, OVO, GoPay, or QRIS.

Send the request from the account page or by email, then wait for our verification step. We may ask for the old and new details together so we can compare them safely.

That check reduces mismatches between the account holder and the payment rail used. We compare the name on DANA, OVO, GoPay, or QRIS with the account record before we process the request.

We keep records only for the period needed to run the service, handle disputes, and meet legal duties. After that, access is limited or the record is removed according to the active rule set.

Use live chat or email and ask for the current version attached to your account date. We can point you to the page that was active when your request or action was logged.

Terms and conditions for your account

How to reach us on terms

Live chat

Email

Account page

How we handle your records

Account data

Cookies

Security checks

Retention

Change requests

Contact path

Questions about these terms

01 Can I use the account if local law changes?

02 What data do you keep for my account?

03 How do I request a change to my details?

04 Why do you ask me to verify a payment name?

05 How long do you keep records?

06 Where do I ask about the active terms version?

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